A new Amazon seller reached out to us with a request for a small batch of custom leather belts to kickstart their online store. As a first-time buyer, they had little experience with product customization, so there were several rounds of samples and adjustments to ensure the design met their standards. Our sales representative, Cara, played a pivotal role in guiding them through the process. She explained essential aspects of leather quality, production timelines, and the different types of finishes available, helping the client understand how each factor would impact the final product.

Throughout the sampling process, Cara provided valuable suggestions, such as recommending durable stitching options for better wear and tear resistance, as well as advising on a color that would appeal to Amazon shoppers. Her professional insights not only streamlined the customization process but also ensured that the final product would stand out in the competitive Amazon marketplace.

Thanks to Cara’s patience and expertise, the client successfully launched their belts, which quickly gained traction in the market. The belts were well-received, and the startup saw strong initial sales. Today, this client is one of Sunteam’s loyal customers, continuing to place regular orders with us.